My Experience | Michael Hahnemann

Communications Professional | Production Editor | Technical Writer | Project Manager

Recognized for valuable contributions to cross-functional team efforts as well as independent assignments performed under minimal supervision. Solid track record of performing quality assurance reviews on various document types for clarity, consistency, and

compliance with writing style guidelines, best practices, and regulatory requirements. Strong written and verbal communications skills, exceptional proofreading and editing skills, diligent project management skills, meticulous event coordination skills, and an outstanding attention to detail.

Software Skills

Overview of My Work Experience

Mastercard

Full-time | Purchase, NY

Franchise Communications and Training Director | Hybrid | 5 years 7 months

Transformed the perception of the Franchise division from a support function to a strategic business enabler and valued partner to customer financial institutions through unified, consistent messaging and information sharing that demonstrated how Franchise created new revenue opportunities and optimized performance.

Architecture and Standards Director | On-site | 4 years 4 months

Partnered with compliance program owners to develop new rules and standards through a structured, cross-functional review process that evaluated the impact of proposed changes on business objectives at the global and regional level and enabled the organization to maintain a competitive advantage.

Law and Franchise Integrity Communications Director | On-site | 7 years 2 months

Collaborated with fraud management, information security, and risk mitigation experts to develop communications and documentation designed to protect the company’s data assets and technology infrastructure worldwide.

Fraud Management Communications Director | On-site | 2 years 1 month

Coordinated updates to security and operations requirements from compliance program managers, subject matter experts, and legal counsel throughout the review process for client-facing publications.

Schering-Plough Corporation (Merck)

Full-time | On-site

Medical Writer | Kenilworth, NJ | 1 year 4 months

Prepared clinical study reports, investigator brochures, and other regulatory documentation regarding investigational drugs in various stages of clinical development for submission to worldwide health authorities.

Technical Writer | Union, NJ | 3 years 9 months

Managed compliance documentation through creation and update lifecycles to support manufacturing; packaging; supplier quality control; in-process quality control; and analytical, microbiological, and administrative operations for domestic and international sites.

Education

American University

Bachelor of Science—BS, Chemistry

Academic Honors: Dean’s List, Phi Beta Kappa, magna cum laude

Columbia University

Research Intern

Certifications

Lean Six Sigma Yellow Belt Certificate

Educate 360

Competent Leader Certificate

Toastmasters International

Core Curriculum Certificate with a specialization in Pharmaceuticals

American Medical Writers Association (AMWA)

Mastercard Honors and Awards

Law and Franchise Integrity (LFI) Leadership Award

Recognized for contributions to developing registration and transaction coding requirements for a new class of specialty retailer that allowed these merchants to seamlessly accept Mastercard-branded payment methods at the launch of their business operations.

LFI Leadership Award

Acknowledged for restructuring the reimbursement criteria of the Mastercard Account Data Compromise (ADC) Program that incentivized issuing financial institutions to participate in the program and upgrade their security protocols.

Young Professionals (YoPros) Innovation Challenge

Achieved third place among nearly 60 Mastercard YoPros member submissions by creating a value proposition for a co-brand credit card that featured a unique rewards program for driving spend.

LFI Priceless Cities Contest

Won the grand prize in a business-level competition decided by the Chief Marketing Officer for developing a set of New York City-based Priceless Experiences targeting an untapped consumer demographic.

Aspire Challenge: Payments in 2100

Received the second place award in a company-wide competition for creating a vision of a futuristic optics-based platform for conducting on-sight payments in the year 2100.

Aspire Challenge: Young Professionals Credit

Won first place in an organization-wide contest for designing a new product proposal tailored to young professionals that integrated payment fobs with social media platforms, mobile apps, quick-response (QR) codes, and a distinctive tier-based rewards system.

For a copy of my resumé containing additional details and specific accomplishments, please contact me.